FAQ

What types of screening materials do you offer?

We provide a comprehensive range of high-quality screening solutions including Aluminum Screening, Fiberglass Screening, Brite Bronze/Copper Insect Screen, No-See-Um Screen (20×20), Pool and Patio Screening, and our innovative MeshGuard Screening System. We also offer complete window screens and porch screening systems.

What makes your retractable screens unique?

Our Genius® Retractable Screens feature innovative design for all openings, including large ones. They offer discreet protection that maintains your view while providing excellent ventilation. The BetterVue Invisible Screen option offers nearly invisible protection without compromising on durability.

Do you offer screening for specialized climates?

Yes! Our Florida Glass Screen is specifically designed to withstand harsh coastal conditions, while our No-See-Um Screen provides extra protection against tiny insects in areas where they’re prevalent.

How do I place an order?

Simply browse our website, select your desired products, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.

Do I need to create an account to purchase?

While you can checkout as a guest, creating an account allows you to track orders, save your information for faster future purchases, and receive exclusive offers.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient payments.

Where do you ship?

We ship globally to most regions, excluding Asia and some remote areas. We proudly serve customers throughout North America, Europe, and beyond.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipment)
– Free Shipping: For orders over $50 via EMS (15-25 days after shipment)

How long does order processing take?

We process orders within 1-2 business days, which includes order verification, careful packaging, and dispatch from our New York warehouse.

Can I track my order?

Yes! We provide tracking information for all shipments. You’ll receive an email with tracking details once your order is dispatched.

What is your return policy?

We accept returns within 15 days of delivery. Items must be in original condition for a refund or exchange. Please contact our customer support team at [email protected] to initiate a return.

How long do refunds take to process?

Once we receive your returned items, refunds are processed within 5-7 business days. The time it appears in your account depends on your financial institution.

Do you provide installation guidance?

While we specialize in providing premium screening materials, many of our products come with detailed installation instructions. For complex systems like our Genius® Retractable Screens, we recommend professional installation for optimal performance.

What if I need assistance with product selection?

Our team is knowledgeable about all our screening solutions. Contact us at [email protected] for personalized recommendations based on your specific needs and project requirements.